Ask the person how they prefer to communicate before choosing a format. Speech, writing, pictures, sign, assistive technology and extra processing time may all matter. Speak directly to the person and ask whom they want involved. Bring the person’s usual communication tools; a supporter should help their voice be heard rather than answer automatically.
Before an appointment, ask the organization what communication assistance is available. Explain the format that helps, the nature of the conversation and any barriers encountered before. Confirm arrangements and how questions will be answered afterward. The ADA’s effective-communication guidance explains why the appropriate aid depends on the person and the situation. This guide offers preparation questions, not an individual legal determination.