💳 Billing & Revenue Cycle Management
Synalux v11.1 Elite provides a high-performance financial engine designed to maximize collections and minimize administrative overhead. From automated Stripe Connect onboarding to complex multi-country tax handling and real-time insurance eligibility, we ensure your practice stays profitable.
💳 Patient payments through your own Stripe account
Patients can pay their balance by card in the patient portal. The money goes to your practice's own Stripe account.
- Setting up: An admin of the practice opens Billing, selects 💳 Patient payments, then Set up payments with Stripe. The page shows the country the Stripe account will be created in, which can't be changed afterwards. Stripe asks for the practice's business and bank details on its own pages.
- If the Stripe account is disconnected: The page says so, and patients can't pay until an admin sets up payments with Stripe again.
- Until Stripe is finished: The page shows how many items Stripe still needs, with Continue setup. Patients can't pay in the portal yet; the portal tells them to contact the practice.
- When it's done: The page shows Patients can pay online. Your practice manages payouts, refunds, and disputes in its own Stripe dashboard.
- Recorded in Synalux: Each payment appears in the patient's payment history and is subtracted on their invoice. A refund made in your Stripe dashboard is recorded too, and the invoice adds it back.
- Fees: Synalux takes no fee on patient payments. Stripe charges its card processing fees to your practice's Stripe account.
🌍 Global Multi-Currency Support
Scale your practice across borders without the headache of manual conversion.
- Local Currencies: Support for USD, CAD, RON, EUR, GBP, AUD, and NZD.
- Dynamic Tax Engine: Automatically calculates VAT, GST, HST, or PST based on the branch location.
- HQ Roll-up: HQ admins see a unified financial dashboard with all regional revenue converted to their base currency.
🏥 Insurance & RCM Suite
Close the loop on every claim with automated Revenue Cycle Management (RCM).
- Electronic Claims (837P): Submit claims directly to thousands of payers from the clinical chart.
- Real-Time Eligibility: Instantly verify if a patient's insurance is active before the session begins.
- ERA/EOB Processing: Automatically post insurance payments and reconcile denials.
- Aging Reports: Visual 30/60/90/120 day buckets to track outstanding accounts receivable.
✍️ Patient-Friendly Payments
Improve patient satisfaction with transparent and convenient payment options.
- One-Click Portal Payments: Patients can view and pay their balance instantly via the Secure Patient Portal.
- Payment Plans: Offer automated monthly installments for high-value treatments (e.g., $194/mo for Ortho).
- Auto-Receipts: Professional, branded receipts are automatically generated and sent to the patient.
📋 Comprehensive Fee Schedules
- Multi-Payer Rates: Set different rates for Medicare, Commercial Insurance, and Self-Pay.
- CPT/CDT Support: Pre-loaded with all major medical and dental procedure codes.
- Auto-Adjustment: Automatically apply contractual write-offs for insurance-based billing.
🔐 Compliance & Financial Audit
- Immutable Ledger: Every transaction is logged with a permanent, unalterable audit trail.
- PCI-DSS Level 1: Credit card data never touches our servers—handled entirely by Stripe.
- 1099 Reporting: Automated generation of year-end tax documents for your providers.